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Noise-induced hearing loss - for workers

What should you do if you think your hearing loss is work‑related?

  1. See a doctor: Talk to a medical practitioner about your symptoms. They may refer you to an Audiologist or Audiometrist for a hearing test.
  2. Talk to your employer: If you work in a noisy job, your employer can help you lodge a work injury claim for noise‑induced hearing loss.

Claim lodgement is straightforward and you do not need a lawyer. If your employer is self‑insured, speak with them directly about lodging a claim.

What support can you receive?

If your claim is accepted, the Return to Work scheme may pay for:

  • Hearing tests (audiograms)
  • Hearing aid assessments and fittings
  • Hearing aids, batteries and related devices.

You may also be entitled to a lump sum payment for permanent hearing impairment.


Make a claim

  • If you are not working, there are several ways to start your claim.

Commonly asked questions

What if you’re not currently working?

If you are not currently employed and want information about making a hearing loss claim, call 13 18 55 for assistance.

Do you need legal help?

Legal representation is not required to make a claim.

If you would like support or advice, you can:

  • Call the SA Unions Workers’ Compensation Service on 08 8279 2220
  • Speak with your union representative
  • Call the Legal Services Commission on 1300 366 424.

You may choose to have a lawyer, advocate or support person if you wish.

Are there time limits?

Generally, claims should be lodged within six months of when you become entitled to make a claim.

If this timeframe is not met, a claim may still be lodged and considered, and a decision can still be made about your entitlements.

What happens after you lodge a claim?

A ReturnToWorkSA claims agent (Gallagher Bassett or EML) will contact you and:

  • Explain the process
  • Collect relevant medical and employment information
  • Determine your entitlement to compensation.

In some cases, you may be asked to attend an independent medical examination.

What support can you receive?

If your claim is accepted, the Return to Work scheme may pay for:

  • Hearing tests (audiograms)
  • Hearing aid assessments and fittings
  • Hearing aids, batteries and related devices.

You may also be entitled to a lump sum payment for permanent hearing impairment.

Hearing services and providers

Who provides hearing services?

You can choose your own hearing service provider. Hearing care is usually provided by an Audiologist or Audiometrist, who may work with an ENT specialist.

What do Audiologists and Audiometrists do?

Audiologists and Audiometrists specialise in diagnosing, managing and treating hearing, balance and ear conditions.

They can:

  • Assess the type and severity of hearing loss
  • Explain your hearing test results
  • Develop a treatment and management plan
  • Work with ENT specialists when required.

More information about Audiologists and Audiometrists can be found here.

If your hearing loss isn’t work‑related

The Australian Government offers subsidised hearing services for eligible people through the Department of Health, Disability and Ageing.

Call 1800 500 726 or visit the program website for more information.

You can choose your own hearing service provider. Hearing care is usually provided by an Audiologist or Audiometrist, who may work with an ENT specialist.

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