Tools and resources

Return to Work Coordinator Guidelines

Return to Work Coordinators: Guidelines for employers

Developed to assist employers (and Return to Work Coordinators) understand and comply with their obligations surrounding the appointment, training and undertaking of the Return to Work Coordinator role, including performance expectations of the Return to Work Coordinator function.

Return to Work Coordinator Appointment form

This form needs to be completed when a new or replacement Return to Work Coordinator joins your organisation. This form should only be submitted once the person being appointed has already undertaken the required certification training. To become certified, visit Return to Work Coordinator certification training

To complete as a smart PDF: ensure you have Adobe Reader installed on your computer Once completed in full, select the submit button. The form will then be automatically submitted to ReturnToWorkSA.

If you do not have Adobe Reader, you can complete the form electronically, save, and then email to

Resources for the workplace

Injury pack

An injury pack is a great resource to have available to Return to Work Coordinators, workers, managers and leaders following injury. To get you started, we have included an editable injury checklist, medical authority, information for worker handout and letter to doctor.

Return to Work Procedure template

Employers are required to have a procedure which explains how injury, recovery and return to work will be managed within the workplace. This template is a great guide as to what should be included, however should be tailored to the way your organisation works.

Return to Work Coordinator details poster

It’s important that your workplace knows who the appointed Return to Work Coordinator is. Print and display these posters at all your worksites and include it as part of the Injury pack. Hard copy posters can be requested by emailing .

Managing Psychiatric Injuries booklet

This guide has been designed to help Return to Work Coordinators manage and assist a worker with a psychiatric injury. It provides an overview of the impact of psychiatric injuries and claims arising from work and information to support recovery and return to work.

Support programs for injured workers

Low Intensity Mental Health Program

Provides workers with a pending or accepted claim access to eight free mental health coaching sessions if they are not already accessing psychological treatment. Discuss this program with your worker and speak to your claims manager regarding approval of the service.

Surgery Assist

Provides support to workers for up to 10 weeks before and after surgery to help them with rehabilitation to achieve the best possible recovery. Speak to your claims manager regarding approval of the service.


ReCONNECT is a free service that helps injured workers navigate relevant supports available. ReCONNECT Advisors can meet with clients face to face in local community facilities, via phone or email. Claims agents and service providers, including general practitioners, legal representatives, psychologists, physiotherapists and other return to work service providers can refer people to ReCONNECT. People can also self-refer.

Other online resources

Return to Work Matters

ReturnToWorkSA provides all South Australian Return to Work Coordinators with a free subscription to the Return to Work Matters website. The website has hundreds of tools and resources to increase a Coordinator’s knowledge and implement best practice management to manage injuries, return to work and wellbeing within the workplace.

Coordinators will have access to:

  • articles on a wide range of topics
  • collection of tools and templates
  • live and pre-recorded webinars with Industry experts
  • e-learning portal – a collection of self-paced video modules covering various topics, with a certificate of completion issued.

Learn more about this valuable resource and the best way to navigate it by viewing our Getting the most out of Return to Work Matters webinar.

Pre-recorded Webinars for Return to Work Coordinators

Mentally Healthy Workplaces

Stay up to date with the latest news in return to work


Return to Work Coordinators have access to a free newsletter, keeping them up to date on industry news, tips, and relevant topics. Previous editions are available to read.


A closed Facebook group for Return to Work Coordinators which provides information and updates regarding return to work and mentally healthy supports and services, including upcoming training opportunities.