Your right to be supported

Service standard eleven: Recognise the right of a worker or an employer to be supported by another person and to be represented by a union, advocate or lawyer.

We understand that you may want to be supported or represented by another person.

  • Information about the right to be supported and/or be represented throughout the life of the claim will be included in key communications and on our website.
  • Our staff will understand and respect the role of representatives.

If you do not believe our service standards have been met you can raise the issue directly with the person or agency.