Your support team

If you are injured at work, the following people may be involved in helping you recover from your injury and return to work and the community:

Case manager

Your case manager will be your primary contact and will work with you, your employer, your doctor and any return to work service provider to coordinate your recovery and return to work.

They will provide fast, personalised support to help you recover from your injury and get back to work as soon as possible.

If it is likely that you will be off work for more than two weeks, your case manager will arrange to meet and help you and your employer develop and implement a return to work plan.

 It is important that you and your employer maintain regular contact with your case manager.


Your doctor is responsible for assessing your injury and together with you, deciding what kind of treatment you require, including the frequency and duration of the treatment. They will also help you to set some treatment goals and contribute to the development of your recovery and return to work plan.

It is important to actively participate in your treatment planning to make sure that you get the best possible results. By providing feedback on how your treatment is going, you can also help your doctor work out the most appropriate treatment plan for your specific circumstances.

Allied health provider

Your doctor may refer you to an allied health provider who will provide treatment, advice and support to help you manage your injury independently and return to work and life. Your medical and health providers must be registered with a relevant registration board.

Return to work service provider

Your case manager might engage a return to work service provider to assist you with job placement, training or other specialist to get you ready to return to work.

Return to Work Coordinator

If your employer has 30 or more workers, they must have a trained Return to Work Coordinator to support you to recover and return to work:

Your Coordinator can:

  • help you complete a claim form and any other paperwork
  • meet with you and your  case manager
  • assist you to remain at or return to work
  • keep in contact with you, the claims agent and medical providers
  • take steps to prevent re-injury or further injury
  • assist with preparing return to work plans
  • monitor the progress of your capacity and return to work.

If your workplace doesn't have a coordinator, talk to your case manager and see what they can do to help.