Support for Small Business

Supporting small businesses in South Australia is a priority for ReturnToWorkSA, with small businesses representing a significant proportion of registered employers.

The information on this page has been tailored for small business and provides relevant information and support to help small employers navigate work injury insurance, the recovery and return to work process, and workplace mental health and wellbeing.

Do I need to register with ReturnToWorkSA?

If you operate a business in South Australia that employs workers, it is likely that you will need to register with ReturnToWorkSA for work injury insurance. To find out more click here.

How much premium will I have to pay upon registration?

Our premium system features a simple calculation formula. How much you pay upon registration depends on the total remuneration you pay to your workers and your industry risk rating. How much you pay from year to year might change based on your business size and claims experience.  To find out more click here.

Who is my claims agent?

EML and Gallagher Bassett manage work injury claims on our behalf. Your claims agent is responsible for the management of your worker’s claim. To find out who is your allocated claims agent click here

How do I make a claim?

The quickest way is to complete the online claim form by logging into the online services portal. You can also call your claims agent to start the process. You should make a claim as soon as possible after your worker has sustained an injury to ensure they get the support they need to recover and return to work as early as possible. To find out more  click here.

Do I need a Return To Work Coordinator?

If you employ 30 or more staff (in South Australia) for a continuous period of three months, you are legally required to appoint a Return to Work Coordinator. To find out more click here.

What are my obligations to support recovery and return to work?

In the event of a work injury, employers are required to support workers in their recovery and return to work, this includes providing suitable work that they are fit to perform whist they recover and cooperating with your claims agent. To find our more click here.

What if I am a Host employer and a worker gets injured whist working for me?

Host employers are important to the recovery and return to work of labour hire employees. Host employers (as defined by the Act) have responsibilities to support the worker's return to work. To find out more click here.

What is a mentally healthy workplace?

It’s a workplace that protects, responds to, and promotes positive mental health for everyone.

Why is having a mentally healthy workplace important for small business?

It makes good business sense to invest in employee mental health to improve workplace productivity and profitability. Find out more here.

How do I create a mentally healthy workplace?

It is best to start small and build on your approach, everything you need to know to get started can be found here.

Where can I go for information on psychosocial hazards and risks?

SafeWork SA has a dedicated page to psychosocial hazards and risks.

What is an employee assistance program?

An Employee Assistance Program (EAP) provides an employer-funded, accessible and free confidential support service for workers. To find out more click here.

Are there free supports and resources I can tap into?

Yes, there are many free supports and resources you can access on our Supports and services for small business page