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Maintaining relationships

Service standard three: With the active assistance and participation of the worker and the employer, consistent with their obligations under the Return to Work Act 2014, ensure that recovery and return to work processes focus on maintaining the relationship between the worker and the employer.

We aim to maintain the relationship between the person injured and their employer through active engagement.

  • Our claims agents will listen to and engage with the worker and employer when making decisions.
  • When needed, we will arrange regular face-to-face worksite visits and discuss any barriers and opportunities to ensure the best possible outcomes.

If you do not believe our service standards have been met you can raise the issue directly with the person or agency.

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