A woman with headphones is looking at a computer screen.

Access to information guide

You have a right to access information held by us in accordance with the rules set out in the Freedom of Information Act 1991 and Section 180 of the Return to Work Act 2014.

A summary of the differences between accessing information under these two Acts is provided in the following table:

FOI Act Section 180
Access to information

Any individual can apply for access to documents held by ReturnToWorkSA.

Workers and workers' representatives (but not employers or general practitioners) may access documents relevant to their work injury.

Exemptions

ReturnToWorkSA is not obliged to provide documents that are exempt under Schedule 1 of the Act

ReturnToWorkSA is not obliged to provide documents that are exempt under Section 180 (3) of the Act.

Amendments

Records can be amended.

Records can not be amended.

Response times

ReturnToWorkSA is required to respond to requests within 30 days.

ReturnToWorkSA is required to respond to requests within 45 days.

Fees and charges

Fees and charges apply.

Fees and charges are not payable.

How to apply

Applications can be made in writing or by completing the relevant application form:

To help us identify the correct document(s) please include the following information in your application:

  • your name, address, date of birth, telephone number and email address
  • what information you want access to
  • what format you want the information i.e. hardcopy or electronic

You can submit your completed application via:

  • Email: foi@rtwsa.com
  • Fax: (08) 8238 5775
  • Mail: Independent Services, ReturnToWorkSA, GPO Box 2668, Adelaide, 5001.

To avoid delays in processing, please remember to pay the application fee (or provide supporting documents if you are applying for a waiver) when you lodge your FOI application.

Rights to review

If you are not satisfied with the information you received, you may request an internal review by writing to the ReturnToWorkSA Chief Executive Officer within 30 days of receiving the determination letter. A response will be provided within 14 days.

If you are not satisfied with the outcome of the internal review, you have the right to lodge an external review with the State Ombudsman. This must be done within 30 days of receiving the internal review notice.