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Make a complaint

Thank you for contacting ReturnToWorkSA. Your feedback is important to us.

If your enquiry is urgent, please contact us on 13 18 55.

Required fields are marked with an asterisk (*).

Your details

Title

Surname *

First Name *

Email *

Address *

Postcode *

Employer registration number (if you are an employer)

Claim number (if your complaint is related to a claim)

Phone number * Please enter your 10 digit contact number (including an area code for a landline)

Claims agent/self-insured employer’s name or other organisation that the complaint is about.

(e.g. no response to calls/emails, reimbursements not paid on time, income support not paid/late, etc.)

What is your complaint about?

Details * We are unable to process complaints about decisions that can be reviewed at the South Australian Employment Tribunal or Premium related decisions that you can apply to have reviewed. If your complaint is about these matters we will try our best to refer you on or explain the process to you.

Have you contacted the person or organisation directly about your complaint?

What was the response you received?

How would you like us to contact you to discuss your complaint?

Phone
Email

Do you have a preferred language other than English for communication? If yes, we will contact you through the Interpreting and Translating Service at no cost to you.

What language and dialect?

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Our complaints policy

Covering South Australian businesses and workers from the cost of work injuries.

Personalised mobile claims management is designed to help you return to work as soon as possible.

Remaining connected with the workplace, and returning to work where possible, is an important part of your patients' recovery.

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Make a complaint

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