Freedom of information statement

This Information Statement has been prepared in accordance with section 9 of the Freedom of Information (FOI) Act 1991 (the Act).

Structure and functions

ReturnToWorkSA is responsible for providing work injury insurance and regulating the South Australian Return to Work scheme. The scheme supports workers who suffer injuries at work and provides early intervention in respect of work injury claims to ensure that action is taken to support workers to:

  • realise the health benefits of work
  • recover from injury
  • remain at, or return to work following an injury (including after retraining, if required)
  • be restored to the community when return to work is not possible.

Our regulation of the Return to Work scheme ensures that all parties subject to the Return to Work Act 2014  meet their rights and obligations.

Members of the public can participate in the development of policy and the exercise of our functions by working with employer, industry and union representatives.

Further information about our corporate structure and functions are described in our annual report.

FOI and your rights

You have the right to request:

  • access to documents we hold, except exempt documents;
  • information we hold about you to be amended if it is incomplete, incorrect, out of date or misleading;
  • a review of our decision to exempt documents or not amend your personal record.

We hold a range of documents in both electronic and hardcopy formats on a range of topics including:

  • ReturnToWorkSA strategic directions incorporating our mission, our role and strategic goals
  • Corporate governance framework
  • Corporate policy framework, which includes policies covering:
    • corporate governance
    • claims management
    • provider management
    • self-insured employers
    • information management and systems
    • human resources
    • premium
    • corporate communications
    • access to information.


To protect people’s privacy and make sure the proper administration of Government is not adversely affected, a number of documents are exempted under the FOI Act, including:

  • Cabinet documents
  • documents affecting law enforcement and public safety
  • documents that would lead to an unreasonable disclosure of another person's affairs
  • documents affecting business affairs
  • internal working documents
  • documents subject to legal professional privilege or parliamentary privilege
  • documents relating to judicial functions
  • documents that would infringe the privilege of Parliament.

Further information about exemptions is detailed in Schedule 1 of the Act.

How to apply

For further information on how to make an application under FOI, including our fees and charges, visit the Access information page.