ReCONNECT: available at any stage during your claim

To speak to a ReCONNECT Advisor contact ReturnToWorkSA on 8238 5959 or email us at reconnect@rtwsa.com.

ReCONNECT is a free service that helps injured workers navigate relevant supports available. ReCONNECT Advisors can meet with clients face to face in local community facilities, via phone or email.

Claims agents and service providers, including general practitioners, legal representatives, psychologists, physiotherapists and other return to work service providers can refer people to ReCONNECT. People can also self-refer.

Who is eligible for ReCONNECT?

The ReCONNECT service is available:

  • at any stage during a work injury claim
  • when a claim has been rejected
  • when income support is ending
  • if disputing a claim decision
  • if approaching retirement age
  • for employees of self-insured employers.

ReCONNECT is also available to affected family members.

“I’ve looked for support services, been on the dole, called other agencies and always told no. So you can’t understand my gratitude, you are worth your weight in my book.” ReCONNECT participant

What support does ReCONNECT provide?

Our ReCONNECT Advisors can assist people navigate appropriate community services including:

  • financial counselling
  • accommodation support services
  • mental health services
  • health services in the community
  • family, legal and community services
  • career guidance and job search support
  • age, gender and cultural services
  • training, skills development, volunteering
  • Centrelink
  • regional services in SA.

The ReCONNECT service may vary depending on individual circumstances. It can include quick advice and information that directs people to relevant services, through to ongoing and longer-term support and assistance. The ReCONNECT service can be provided for up to 12 months.