Online services FAQs for employers
How will online services benefit me?
Our online services provide a fast, secure and easy way to do business with us. Through online services you can:
- Manage your own password
- Choose how you pay your premium
- Update your registration details
- Download a certificate of registration.
How do I register for online services?
Click the ‘Register here’ link on the login page at https://portal.rtwsa.com/secure.
View this video for how to register for online services.
What is an account?
An account allows individuals to have a unique login with their own username and password for our online services. This account will be linked to the user’s employer.
What is the difference between my old account and updated account?
Your updated account allows you to manage your account details more easily and has extra features, such as using your email address as your username and enabling you to reset your own password if you forget it.
Your old account used your employer number as the username and a password provided by us, which was reset each year. If you forgot your password you had to contact us to have it reset.
What if I have an old username and password?
If you have not already updated your online services account, login at login.rtwsa.com with your username (employer number) and temporary password that were sent to you with your industry premium rate schedule in May/June 2019. You will be prompted to update your account. If the password does not work click the ‘Register here’ link and follow the prompts to update your account.
What if I have forgotten my old username and password and haven't already updated my account?
Create your account and follow the prompts to link your business to your account.
Can more than one person from my business be registered for online services?
Yes. You can have as many users linked to your business as required.
Each user from your business who requires access to online services can follow the above process to register for online services.
How do I login to online services?
Click the 'Login' button on the header of our website.
You can also directly access the login page at https://portal.rtwsa.com/secure.
I need more than one account if I require access to more than one employer?
No. Your updated account can be linked to any number of businesses (subject to authorisation), including employer and provider functions.
How do I add another employer to my account?
If you need to link another business to your account, you can do this through your settings. Click on your name on the toolbar, followed by ‘Settings’ and ‘Link to organisation’.
View this guide on how to link an organisation to your account.
This link is activated after authorisation. You will be notified of the outcome via email.
What browser should I use?
Our online services work best in the latest versions of Chrome, Firefox, Safari, Internet Explorer and Edge.
You may experience issues if using older browser versions. We recommend upgrading your browser or using an alternative.
Will more features be added to online services?
Yes. Our online services will continually be reviewed and improved to make it easier to do business with us.
Need more help?
Contact us on 13 18 55 between 8:00am and 6:00pm Monday to Friday or email firstname.lastname@example.org.