Online services FAQs for employers

If you require an online services account for your employer, go to the online services Login- external site screen and click 'Register here'.

How will online services benefit me?

Our online services provide a fast, secure and easy way to do business with us. Through online services you can:

  • Manage your own password
  • Choose how you pay your premium
  • Pay your premium
  • Update your registration details
  • Download a certificate of registration
  • Make a claim online.

How do I register for online services?

Click the ‘Register here’ link on the login page at external site.

All you need is your email address and phone number and your account can be up and running within two minutes.

View this guide to follow the steps to create your online services account.

Can more than one person from my business be registered for online services?

Yes. Each user from your business who requires access to online services must have their own online account linked to their mobile number. Please follow the above process to register for an online services account.

You can have as many individual users linked to your business as required.

What is an account?

An account allows individuals to have a unique login with their own username and password for our online services. This account can be linked to one or multiple businesses if required.

How do I login to online services?

Click the 'Login' button on the header of our website.

You can also directly access the login page at external site.

Do I need more than one account if I require access to more than one organisation?

No. Your updated account can be linked to any number of businesses (subject to authorisation), including employer and provider functions.

How do I add another business to my account?

If you need to link another business to your account, you can do this through from 'My home page'.

Click the ‘Add organisation link’ button OR click on the down arrow next to your name at the top right of the screen, click 'Settings' then select 'Link to organisation' and follow the prompts.

This link is activated after authorisation. You will be notified of the outcome via email.

Which browser should I use?

Our online services work best in the latest versions of Chrome, Firefox, Safari and Edge.

You may experience issues if using older browser versions or other browsers. We recommend upgrading your browser or using an alternative.

Can I access online services if I’m travelling?

You can only access our online services while you’re in Australia or New Zealand. If you are travelling in another country, you will not be able to access our online services for security purposes. If you need assistance, you can contact us by email .

Need more help?

Contact us on 13 18 55 between 8:30am and 5:00pm Monday to Friday or email .