Support programs

Financial Preparation Service

The Financial Preparation Service (FPS) aims to provide 1:1 financial education and preparation to assist injured workers experiencing financial concerns, at any time during their accepted claim.

The FPS is free and confidential and provides face-to-face or telephone-based finanical support. Financial coaches will work with the injured worker to understand their circumstances and help them take control of their money.

The service provides workers with access to the knowledge and tools needed to reassess their current living expenses and lifestyle in order to prepare for or accommodate a reduction in income support.

For more information or if you have any questions about this service, talk to your claims manager.

Post-Surgical Support Service

Recovery from surgery can be a complex process. Research shows that there are many factors which can impact the success of surgery, including pre-operative opioid use, other health conditions (co-morbidity) and the amount of social support available. Our Post-Surgical Support Program (PSSP) is available to help injured workers manage and address these variables to ensure the best possible recovery and rehabilitation.

The PSSP is a voluntary targeted service tailored to meet the unique requirements of the injured worker. The PSSP aims to:

  • guide effective management of pain following discharge from hospital
  • provide re-assurance and coaching in the post-discharge recovery phase
  • ensure appropriate post-operative treatment is identified and occurs
  • help connect the injured worker back to their treating medical practitioner and other health professionals.

The service can occur for up to 6 weeks post-surgery and/or up to 20 hours and is also available regionally.

PSSP is delivered by providers approved by ReturnToWorkSA.

For more information or if you have any questions about this service, talk to your claims manager.

Mental Health Support Service (Low Intensity)

The Mental Health Support Service is a low intensity service available to injured workers, regardless of claim type. The service provides access to a mental health coach and support to assist an injured worker to respond as best as possible to the circumstances surrounding their work injury claim that may be impacting on them. Delivered in a variety of ways including face to face and over the phone, or a blend of online and over the phone coaching, the service provides fast access for regional and metropolitan based workers.

This service is voluntary, with no obligation to participate and is available for undetermined and accepted claims.

Our Mental Health Support Service is available to people who are:

  • presenting with mild or moderate anxiety, depression or stress symptoms, and
  • not actively engaged with a psychologist or psychiatrist on a regular basis.

This service can also be accessed for family members aged 16 years and over supporting the injured worker in their recovery and return to work.

Our Mental Health Support Service is delivered by providers approved by ReturnToWorkSA and must be approved by your claims manager.

For more information or if you have any questions about this service, talk to your claims manager.