Support programs

Facilitated Conversation

We understand that the return to work journey can be challenging, particularly if there is interpersonal conflict at work.

A Facilitated Conversation with an experienced coach will provide you with a supportive environment to work through concerns which assists you and your employer reach a mutual agreement on a path forward for your return to work.

This voluntary service offers early intervention for both psychological and physical injuries for claims that are pending or accepted.

Facilitated Conversation supports your return to work where there is:

  • Interpersonal conflict in the workplace that has created barriers to your recovery
  • Concerns about colleague behaviour, ethical dilemmas, workload, working conditions or similar that creates barriers to your recovery and return to work.

Participating in Facilitated Conversation may provide:

  • An opportunity to talk about your concerns in a supportive environment
  • Solutions and answers to questions you may have
  • A mutual agreement formed
  • Possible solutions to conflicts you are experiencing
  • Assistance moving forward with your employer.

For more information or if you have questions about this service, please speak to your claims manager.

Financial Preparation Service

The Financial Preparation Service (FPS) aims to provide 1:1 financial education and preparation to assist injured workers experiencing financial concerns, at any time during their accepted claim.

The FPS is free and confidential and provides face-to-face or telephone-based financial support. Financial coaches will work with the injured worker to understand their circumstances and help them take control of their money.

The service provides workers with access to the knowledge and tools needed to reassess their current living expenses and lifestyle in order to prepare for or accommodate a reduction in income support.

For more information or if you have any questions about this service, talk to your claims manager.

Surgery Assist

Recovery from surgery can be a complex process. Research shows that there are many factors which can impact the success of surgery, including pre-operative opioid use, other health conditions (co-morbidity) and the amount of social support available.

Surgery Assist (previously Post-Surgical Support Program) is available to help injured workers manage and address these variables to ensure the best possible recovery and rehabilitation.

Surgery Assist provides support and education to help injured workers navigate their recovery and rehabilitation for up to 10 weeks before and after surgery.

Delivered by qualified health professionals the support is tailored to meet the needs of the injured worker. This support may include:

  • flexibly delivered support to help set goals and develop an action plan
  • education on managing post-operative pain
  • strategies to help track medications and appointments
  • assistance with connecting back to the treating GP and other health professionals.

For more information or if you have any questions about this service, talk to your claims manager.

Mental Health Support Service (Low Intensity)

The Mental Health Support Service is a low intensity service available to injured workers, regardless of claim type. The service provides access to a mental health coach and support to assist an injured worker to respond as best as possible to the circumstances surrounding their work injury claim that may be impacting on them. Delivered in a variety of ways including face to face and over the phone, or a blend of online and over the phone coaching, the service provides fast access for regional and metropolitan based workers.

This service is voluntary, with no obligation to participate and is available for undetermined and accepted claims.

Our Mental Health Support Service is available to people who are:

  • presenting with mild or moderate anxiety, depression or stress symptoms, and
  • not actively engaged with a psychologist or psychiatrist on a regular basis.

This service can also be accessed for family members aged 16 years and over supporting the injured worker in their recovery and return to work.

Our Mental Health Support Service is delivered by providers approved by ReturnToWorkSA and must be approved by your claims manager.

For more information or if you have any questions about this service, talk to your claims manager.