COVID-19 impacts on service delivery

Face-to-face support is a key element of our overall service commitment. Unfortunately, the current COVID-19 pandemic has impacted how we can deliver our services within the Return to Work scheme.

Due to the current situation, we are unable to provide some face-to-face services. This is only a temporary measure and we are looking at other ways we can communicate to ensure we continue to deliver a high standard of service during this time.

If you are injured at work, ReturnToWorkSA and our claims agents will provide you and your employer with assistance and support to help you to recover from your injury and get you back to work and life as soon as possible.

Our claim services to help manage work injuries include:

Telephone reporting making a claim is quick and easy with our phone reporting service. You don't need a claim form to start a work injury claim and for some claims you won't need to complete a claim form at all.

Quick processing – your claims agent will determine your claim as quickly as possible. If you don't need intensive case management support, your claims agent may be able to process your claim on the phone (providing you and your employer are in agreement). They will also make on-the-spot decisions throughout your claim wherever possible.

Face-to-face support – your claims agent will arrange for a mobile claims manager to provide face-to-face support to you and your employer if you need intensive assistance.

Personalised service and early assistance – your claims agent will provide fast, customised support to arrange the support and services you need to stay at work while you recover, or return to work and your life as soon as possible.