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Report an injury or make a claim

We know that it can be distressing when an injury occurs at work. That’s why our injury reporting service is simple and straightforward.  

If you have been injured, seek necessary medical treatment if required and take the following actions.

Notify your employer 

Let your employer know that you’ve been injured as soon as possible.  A representative such as a family member or friend can do this if you are unable to do so.

Employers must report certain incidents to SafeWork SA on 1800 777 209.

See a doctor

See a doctor so they can assess your injury and determine what kind of treatment you need, including the frequency and duration of the treatment. They will also issue a Work Capacity Certificate (PDF, 633 KB) which you will need to provide to your claims agent if you require time off work and decide to make a claim.

You can start a work injury claim before obtaining a Work Capacity Certificate from a doctor.  

Speak to a claims consultant 

Call your claims agent or ReturnToWorkSA as soon as possible. When you call, please have the following information handy to start your claim:

  • your contact details
  • the date of the injury and how it happened
  • the name of your claims agent, if known.

The claims specialist will ask for further details if needed, depending upon the circumstances of the claim.

Unable to call us now to make a claim? Leave your details and we’ll call you back at your preferred time.

Workers of self-insured employers should speak to their employer about making a claim.

Next steps

Your claims agent will let you know the next steps to support your recovery and return to work.