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  1. Clarity and transparency

    (30 Jun 2015) Our sixth service standard talks about how we will provide accurate and complete information to employers and workers to assist in resolving any issues.

    https://www.rtwsa.com/about-us/returntoworksa/our-service-commitments/clarity-and-transparency

  2. Early and timely assistance

    (9 Jun 2020) Our second service standard talks about how we will ensure that early and timely intervention occurs to improve recovery and return to work outcomes for workers.

    https://www.rtwsa.com/about-us/returntoworksa/our-service-commitments/early-and-timely-assistance

  3. Tools and resources

    (23 Jan 2024) Tools and resources for medical professionals treating work injured patients.

    https://www.rtwsa.com/service-providers/medical-practitioners/tools-and-resources

  4. Continuous improvement

    (30 Jun 2015) Our tenth service standard talks about the avenues we have for providing feedback or making complaints, and what can be expected as a response.

    https://www.rtwsa.com/about-us/returntoworksa/our-service-commitments/continuous-improvement

  5. Support and benefits

    (5 Jul 2021) If your claim is accepted you may be eligible for support and benefits to help you to recover and return to work. This may include a lump sum payment.

    https://www.rtwsa.com/claims/when-an-injury-occurs/support-and-benefits

  6. Personalised claims management

    (11 Mar 2022) Our claims agents, EML and Gallagher Bassett, will provide early assistance and personalised service that takes into consideration the specific circumstances of you and your employer.

    https://www.rtwsa.com/claims/when-an-injury-occurs/personalised-case-management

  7. Personalised service

    (9 Jun 2017) Our fifth service standard is about treating workers and employers fairly and with integrity, respect and courtesy, as well as complying with stated timeframes.

    https://www.rtwsa.com/about-us/returntoworksa/our-service-commitments/personalised-service

  8. Effective communication

    (30 Jun 2015) Service standard eight talks about how we will provide information and services in people's preferred language and format and in a way that is respectful to a person's cultural beliefs and values.

    https://www.rtwsa.com/about-us/returntoworksa/our-service-commitments/effective-communication

  9. Claim FAQs

    (4 Apr 2024) Frequently asked questions about making a claim for a work related injury or workers compensation claim with ReturnToWorkSA (previously WorkCoverSA).

    https://www.rtwsa.com/claims/when-an-injury-occurs/make-a-claim/claim-faqs

  10. Report fraud and non-compliance

    (25 Jun 2021) Use this form to report fraud or non-compliance.

    https://www.rtwsa.com/about-us/how-can-we-help-you/contact-us/online-forms/fraud-referral-forms

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