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  1. Work Capacity Certificate

    (10 Feb 2025) Information on what the work capacity certificate is, how it is to be used and who can complete it. Information on the Nurse Practitioner Capacity Certificate. Links to the electronic work capacity certificate and the health benefits of work.

    https://www.rtwsa.com/service-providers/medical-practitioners/work-capacity-certificate

  2. Support and benefits

    (5 Jul 2021) If your claim is accepted you may be eligible for support and benefits to help you to recover and return to work. This may include a lump sum payment.

    https://www.rtwsa.com/claims/when-an-injury-occurs/support-and-benefits

  3. What is remuneration?

    (2 Jul 2025) Remuneration includes all amounts paid or payable to or for the benefit of a worker during a premium period. It is not just wages or salary that you need to include in your employer remuneration return.

    https://www.rtwsa.com/insurance/insurance-with-us/employer-remuneration-return/what-is-remuneration

  4. Personalised claims management

    (11 Mar 2022) Our claims agents, EML and Gallagher Bassett, will provide early assistance and personalised service that takes into consideration the specific circumstances of you and your employer.

    https://www.rtwsa.com/claims/when-an-injury-occurs/personalised-case-management

  5. Personalised service

    (9 Jun 2017) Our fifth service standard is about treating workers and employers fairly and with integrity, respect and courtesy, as well as complying with stated timeframes.

    https://www.rtwsa.com/about-us/returntoworksa/our-service-commitments/personalised-service

  6. Online forms

    (4 Aug 2014) List of ReturnToWorkSA online forms.

    https://www.rtwsa.com/about-us/how-can-we-help-you/contact-us/online-forms

  7. Maintaining relationships

    (30 Jun 2015) Our third service standard looks at how we can work together with workers and employers to ensure the best possible recovery and return to work outcome.

    https://www.rtwsa.com/about-us/returntoworksa/our-service-commitments/maintaining-relationships

  8. Your premium explained

    (3 Jun 2026) Information on how your work injury insurance premium is calculated, including examples.

    https://www.rtwsa.com/insurance/insurance-with-us/premium-calculations/your-premium-explained

  9. Claim FAQs

    (4 Apr 2024) Frequently asked questions about making a claim for a work related injury or workers compensation claim with ReturnToWorkSA (previously WorkCoverSA).

    https://www.rtwsa.com/claims/when-an-injury-occurs/make-a-claim/claim-faqs

  10. Report fraud and non-compliance

    (25 Jun 2021) Use this form to report fraud or non-compliance.

    https://www.rtwsa.com/about-us/how-can-we-help-you/contact-us/online-forms/fraud-referral-forms

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