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  1. Tools and resources

    (23 Jan 2024) Tools and resources for medical professionals treating work injured patients.

    https://www.rtwsa.com/service-providers/medical-practitioners/tools-and-resources

  2. Industry classifications and rates

    (4 Jun 2025) We use an industry based classification system to assign an appropriate classification for each employer location, based on predominant business activity. This system is called the South Australian Industry Classification (SAIC) system.

    https://www.rtwsa.com/insurance/insurance-with-us/premium-calculations/industry-classifications-and-rates

  3. Work Capacity Certificate

    (10 Feb 2025) Information on what the work capacity certificate is, how it is to be used and who can complete it. Information on the Nurse Practitioner Capacity Certificate. Links to the electronic work capacity certificate and the health benefits of work.

    https://www.rtwsa.com/service-providers/medical-practitioners/work-capacity-certificate

  4. Support and benefits

    (5 Jul 2021) If your claim is accepted you may be eligible for support and benefits to help you to recover and return to work. This may include a lump sum payment.

    https://www.rtwsa.com/claims/when-an-injury-occurs/support-and-benefits

  5. Effective communication

    (30 Jun 2015) Service standard eight talks about how we will provide information and services in people's preferred language and format and in a way that is respectful to a person's cultural beliefs and values.

    https://www.rtwsa.com/about-us/returntoworksa/our-service-commitments/effective-communication

  6. Personalised claims management

    (11 Mar 2022) Our claims agents, EML and Gallagher Bassett, will provide early assistance and personalised service that takes into consideration the specific circumstances of you and your employer.

    https://www.rtwsa.com/claims/when-an-injury-occurs/personalised-case-management

  7. Personalised service

    (9 Jun 2017) Our fifth service standard is about treating workers and employers fairly and with integrity, respect and courtesy, as well as complying with stated timeframes.

    https://www.rtwsa.com/about-us/returntoworksa/our-service-commitments/personalised-service

  8. Online forms

    (4 Aug 2014) List of ReturnToWorkSA online forms.

    https://www.rtwsa.com/about-us/how-can-we-help-you/contact-us/online-forms

  9. Maintaining relationships

    (30 Jun 2015) Our third service standard looks at how we can work together with workers and employers to ensure the best possible recovery and return to work outcome.

    https://www.rtwsa.com/about-us/returntoworksa/our-service-commitments/maintaining-relationships

  10. Report fraud and non-compliance

    (25 Jun 2021) Use this form to report fraud or non-compliance.

    https://www.rtwsa.com/about-us/how-can-we-help-you/contact-us/online-forms/fraud-referral-forms

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