Section 5 - Outcome 2 - 4-6pts
You are training and supervising your workers but this could be done more effectively or consistently.
Your responses indicate that you do have processes in place for education and supervision but that there are gaps in the process that could be addressed.
What you can do to improve:
Identify any areas where there may be gaps in your training or supervision
Have you captured all of your workers? Are casual, shift and part-time workers adequately trained and supervised? Do you make sure all contractors (including labour hire, cleaners, installers of equipment etc.) are inducted to the worksite?
Look for signs of misunderstanding
Inconsistent performance by workers and a high level of incidents can be an indication that your training and supervision needs improvement. Check to make sure training has been provided and is clear. It may be necessary to retrain if the problem is persistent or if there is a major breach of the procedure.
Retrain and refresh as needed
Undertake periodic assessments of your worker’s skills. Keep records of training and ensure training has been signed-off as complete. For key risks (e.g. manual handling etc.) consider regular refresher training to ensure knowledge is fresh and up to date.
If there are any major changes to the workplace or plant/tools training should be provided as soon as practicable in the changes.
Be clear about your expectations
Provide clear and consistent instruction and supervision. If instructions are unclear or rules are applied inconsistently you will increase the chance of confusion and decrease safety. Just as important as this is to practice what you preach. It is doubly important for managers and supervisors to follow the rules. If workers see the boss flouting procedure they will likely do the same.
Date printed: 16 Dec 2025
