Insurance

PRINT

Section 5 - Outcome 1 - 0-3pts

Results

You do not set injury management goals, targets or KPIs. You may not have a system of regular reporting to senior management or they may be no mechanism in place to act on reports. You may not keep sufficient records of injuries/incidents or properly analyse them to make sure they do not happen again. Your procedures may also be out of date or irrelevant to your current practices and you may not have a system of internal audit and review.

All of these things can mean that you do not control your injury management system properly and this leaves you vulnerable to higher levels of injury and claims costs.

Next steps

  1. Design and implement an injury management system. The procedure should reflect your process and must contain clear and concise expectations and accountabilities for you and your staff. The system should build in internal review and provide guidance on reporting and internal audit.
  2. Make sure your system can be accessed by all of your staff but modified and edited by only a few people. This will ensure that you do not have multiple versions of the same documents and that you can be certain that the procedures are current and authorised.
  3. Set goals, targets and KPIs for your injury management system and make sure you report on them regularly. The frequency of reporting will be dependent on the size of the business but should ideally be no less than quarterly. Review your goals annually based on previous and desired performance and never set goals that you cannot achieve. Remember KPIs are there to let you know that there may be a problem developing and to allow you to make adjustments before issues become big.
  4. Make sure you keep detailed records of incidents, injuries and investigations. It is important that these records are kept formally (i.e. in a register or electronic system) rather than simply placed in a folder on shelf. These records will form the basis of your system review and reporting and will be a vital part of the improvement process.
  5. Link goals and KPIs to accountability mechanisms such as performance reviews and action plans.