Personalised claims management
Our claims agents, EML and Gallagher Bassett, will provide early assistance and personalised service that takes into consideration the specific circumstances of you and your employer.
Early intervention and prompt decision making means that you will receive treatment, care and support to help you to achieve a safe and sustainable recovery and return to work as quickly as possible.
If you are likely to be away from work for more than two weeks, a mobile claims manager will work collaboratively with you, your employer and treating doctor to provide timely and on the spot decisions and approvals for the engagement of other specialist support services you may need, including:
- medical and allied health services
- job analysis and worksite modifications
- job preparation and 'fit for work' services
- vocational guidance and assessment
- retraining either on-the-job or away from work
- job placement services to help you to find new employment if you are unable to return to work with your pre-injury employer.
The mobile claims manager will continue to meet with you both to find out if treatment is working, review work capacity and work options, and identify barriers to and opportunities for recovery and getting back to work.
Date printed: 20 Sep 2024
