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ReturnToWorkSA and the Coronavirus (COVID-19)


If you are having trouble paying your 2019-20 premium because of COVID-19 we are here to help. Contact us on 13 18 55 between 8:00am and 6:00pm Monday to Friday or email

JobKeeper payments and your 2020-21 premium

The ReturnToWorkSA Board has decided that wage subsidy payments under the Commonwealth Government JobKeeper Program will NOT be considered remuneration for calculation of premium for 2020-21.

The Board has taken this action to support SA businesses to maintain economic viability and employment during the COVID-19 health crisis.

What does this mean?

Our flexible premium model means that for 2020-21, you will still be able to choose whether to have your premium based on your 2019-20 actual remuneration (with no end of year adjustment) or an estimate of your 2020-21 remuneration (with an end of year adjustment when actual remuneration is known).

Example 1:

Business A pays its workers $500,000 total remuneration in 2019-20, including $100,000 of JobKeeper payments from April to June 2020. Business A chooses the actual remuneration option in July when completing their remuneration return. They should declare $400,000 total remuneration ($500,000-$100,000).

Example 2:

Business B expects to pay its workers $500,000 for 2020-21, and expects to receive $80,000 in JobKeeper payments from July to September 2020. Business B chooses the estimates remuneration option in July when completing their remuneration return. They should estimate $420,000 total remuneration ($500,000-$80,000).

Remuneration returns for 2020-21 premium are due between 2 July and 15 September 2020. Further information and more detailed instructions to help you will be available on our website and online services at that time.

If you have any questions please call us on 13 18 55 between 8:00am and 6:00pm Monday to Friday or email

Aged Care Retention Bonus

The Commonwealth Government recently announced a $444M package to support the aged care sector through COVID-19, which includes a retention bonus for aged care workers. These payments will not be considered remuneration for calculation of premium in 2019-20 and 2020-21.

If you have any questions please call us on 13 18 55 between 8:00am and 6:00pm Monday to Friday or email


ReturnToWorkSA and its claims agents will continue to provide support to workers and employers in accordance with our service standards where possible and are taking precautionary measures to minimise risk of exposure to staff and the community.

All claims should continue to be submitted through your normal claims process.

JobKeeper payments and claims

Are injured workers receiving support entitled to JobKeeper payments?

Whether or not a person with a work injury is regarded as an eligible employee is set out in the JobKeeper Rules. These Rules state that a person with a work injury is not eligible if they are totally incapacitated for work and receiving income support payments in respect of that total incapacity. This means any injured worker with a partial incapacity may be eligible if they meet the other eligibility criteria.

Are JobKeeper payments paid to a worker included for the purpose of calculating a worker’s Average Weekly Earnings?

Payments received by a worker in exchange for the worker’s skill and labour are to be included in the calculation of a worker’s Average Weekly Earnings, even if those payments are subsidised by the JobKeeper scheme.

Please note, payments that are made only for the purpose of reaching the JobKeeper rate should not be included in the calculation of Average Weekly Earnings.

Are JobKeeper payments included as earnings for weekly payments?

All payments including JobKeeper payments should be regarded as current weekly earnings of an injured worker in employment and included in the worker’s designated weekly earnings for the purpose of calculating the worker’s entitlement to weekly payments.

What is Coronavirus (COVID-19)?

COVID-19 is a respiratory illness, with symptoms ranging from a mild cough to pneumonia.

For the latest information and advice about COVID-19, visit the Department of Health website or contact the Coronavirus Health Information Line (24/7) on 1800 020 080.

Coronavirus (COVID-19) in the workplace

All employers have a responsibility to maintain a safe and healthy workplace. For information on what measures you can take to prevent the spread of COVID-19, keep your staff safe and meet your safety and industrial legislative obligations, view the links below:

Support services

We recognise that people may be experiencing anxiety, distress and concern in relation to COVID-19. Below are some resources which you may find useful to distribute in your workplace to help look after the mental health and wellbeing of yourself and your workforce. If you have an existing Employee Assistance Program, you can remind staff about how to access this service, including the ability to access this service over the phone during periods of self-isolation or quarantine: