Male and female office workers in a meeting.

ReturnToWorkSA and COVID-19, including JobKeeper information

(20 July 2021)


COVID-19 impacts on service delivery

Face-to-face support is a key element of our overall service commitment. Unfortunately, the current COVID-19 pandemic has impacted how we can deliver our services within the Return to Work scheme.

Due to the current situation, we are unable to provide some face-to-face services. This is only a temporary measure and we are looking at other ways we can communicate to ensure we continue to deliver a high standard of service during this time.

All claims should continue to be submitted through your normal claims process.

JobKeeper payments and claims

Are JobKeeper payments paid to a worker included for the purpose of calculating a worker’s Average Weekly Earnings?

Payments received by a worker in exchange for the worker’s skill and labour are to be included in the calculation of a worker’s Average Weekly Earnings, even if those payments are subsidised by the JobKeeper scheme.

Please note, payments that are made only for the purpose of reaching the JobKeeper rate should not be included in the calculation of Average Weekly Earnings.


JobKeeper payments and your 2020-21 premium

The ReturnToWorkSA Board decided that wage subsidy payments under the Commonwealth Government JobKeeper Program will NOT be considered remuneration for calculation of premium for 2020-21.

The Board has taken this action to support SA businesses to maintain economic viability and employment during the COVID-19 health crisis.

What does this mean?

If you chose to have your 2020-21 premium calculated based on an estimate of remuneration you will need to exclude JobKeeper payments from the actual remuneration when you complete the 2020-21 remuneration return.

If you chose to have your 2020-21 premium calculated based on the 2019-20 remuneration you will need to include JobKeeper payments in the actual remuneration when you complete the 2020-21 remuneration return (these employers will not receive an end of year adjustment).

Our flexible premium model means that for 2021-22, you will still be able to choose whether to have your premium based on the 2020-21 actual remuneration (with no end of year adjustment) or an estimate of your 2021-22 remuneration (with an end of year adjustment when actual remuneration is known).

Employer remuneration returns are due between 2 July and 15 September 2021.

Aged Care Retention Bonus

The Commonwealth Government recently announced a $444M package to support the aged care sector through COVID-19, which includes a retention bonus for aged care workers. These payments will not be considered remuneration for calculation of premium.

If you have any questions please call us on 13 18 55 between 8:00am and 6:00pm Monday to Friday or email

What is Coronavirus (COVID-19)?

COVID-19 is a respiratory illness, with symptoms ranging from a mild cough to pneumonia.

For the latest information and advice about COVID-19, visit the Department of Health website or contact the Coronavirus Health Information Line (24/7) on 1800 020 080.

Coronavirus (COVID-19) in the workplace

All employers have a responsibility to maintain a safe and healthy workplace. For information on what measures you can take to prevent the spread of COVID-19, keep your staff safe and meet your safety and industrial legislative obligations, view the links below:

Support services

We recognise that people may be experiencing anxiety, distress and concern in relation to COVID-19. Below are some resources which you may find useful to distribute in your workplace to help look after the mental health and wellbeing of yourself and your workforce. If you have an existing Employee Assistance Program, you can remind staff about how to access this service, including the ability to access this service over the phone during periods of self-isolation or quarantine: