Online services FAQs for providers
How will the new online services benefit me?
- Submit invoices online and get paid faster.
- Reconcile payments in real time.
- Receive real-time notifications.
- Check if your patient has a current claim.
- Set your own notifications for key events, e.g. invoices not paid.
Can I still use your electronic provider payment service (ePPS)?
ePPS has been replaced by our new online services. You can use your existing username and password to login to our new online services.
What browser should I use?
Our online services work best in Chrome, Firefox, Safari and Edge. You may experience issues if using Internet Explorer 11.
How do I login to the new online services?
Go to our online services landing page where you can select the appropriate provider login option.
Where do I get a username and password?
Existing ePPS users can use their current username and password to access our new online services.
Providers new to using our online services will need to complete a registration form (PDF, 83 KB).
What if I have lost my username and/or password?
If you have lost your username and/or password, please contact us on 13 18 55 or email@example.com.
Can I reset my own password?
You can reset your own password when logged in to our online services in your profile settings.
Do I need multiple user accounts if I work for multiple providers?
No. Using our new online services you can manage multiple providers under one account.
Can I bulk upload invoices?
Yes. You can bulk upload invoices in CSV format as a CSV or TXT file.
How long does it take for invoices to be paid?
By submitting invoices through our online services, you will be paid within 72 hours (business days), provided the claim has been accepted and the data items required have been provided.
Can I reconcile payments online?
Yes. You can reconcile payments in real-time in Payment history.
Will you still send me a hard copy remittance advice?
No. Remittance advices will be available for view and download from our online services.
Can I check if my patient has a current claim?
Yes. You can search by claim number or patient details to find out if your patient has a current claim.
Will more features be added to online services?
Yes. Our online services will continually be reviewed and improved to provide you with a better way to do business with us. More features will be added later in 2017.