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Claims

If a work related injury occurs, the person injured and their employer will receive early assistance and support from ReturnToWorkSA and our claims agents to help the person injured to recover and stay at work, or return to work as quickly as possible.

Reporting a work injury and lodging a claim is now as easy as calling 13 18 55. The sooner we know about the injury, the sooner we can arrange assistance.  

Our claims service is now much simpler and includes:

  • less paperwork – you don't need a claim form to start a work injury claim
  • quicker processing – claims that won’t need intensive case management support may be processed on the phone (providing all parties are in agreement)
  • on-the-spot decisions made by case managers throughout the claim where possible
  • faster access to personalised services and face-to-face support from our claims agents.