Provider Help
Common questions
You can use the payment history search to search for remittances.
- Click on the ‘Payment history’....
To make sure your patient has a current claim, you can use our claim check.
- Click on the ‘Claim check’ button....
All new registrations can now be done online by clicking ‘Register Here for Online Services’ on the online services login....
Our online services work best in the latest versions of Firefox, Chrome, Safari and Edge.
You may experience issues if using....
Invoices that are submitted correctly will be paid within three (3) business days, provided the claim has been accepted and....
Remittance advices will not be sent to you by post or email.
....You can use our online services on tablets and smart phones such as iPad, iPhone, Android.
....You can choose whether to receive email notifications and how often you want to receive....
You currently can’t customise your view.
Your view is based on your user profile.
Our online services are device responsive, so your....
You can reconcile payments online.
- Click on the ‘Payment history’ button on the home page OR go to Search / Payment....
Some user accounts are connected to more than one organisation.
You don’t need a separate login for each organisation.
If your user....
You can change your password when logged in to online services.
- If you are on ‘My....
Invoice files must be comma delimited in either csv or txt format and meet our ....
This video explains some of the common errors encountered when uploading invoice files and how to fix them.
....
You can check the status of your invoices online to find out if they:
- Click on the ‘Invoice search’ button on the home page OR go to Search / Invoices in the....
If you are a return to work service provider or a job placement service provider you can receive referrals via....
- If you are on ‘My home page’, click the ‘Add organisation link’ button OR click on the down....
Yes. You can reset your password from the online services login screen by clicking ‘Forgot password’.
....
- If you are on ‘My home page’, click the ‘Update my profile’ button OR click on the down....
To remove an organisation from your account, please call us on 13 18 55 between 8:30am and 5:00pm Monday to....
To remove/delete your account, please call us on 13 18 55 between 8:30am and 5:00pm Monday to Friday or email....
Still need help?
If you require assistance or have any feedback please contact us.
Call us on 13 18 55 between 8:30am - 5:00pm Monday to Friday or email info@rtwsa.com.