How do I access and manage referrals?

If you are a return to work service provider or a job placement service provider you can receive referrals via our online services.

You will receive an email notification to let you know when a new referral has been assigned to your business.

When you have logged in to online services, click ‘Provider referrals’ on the home page.

You will be taken to the Outstanding referrals screen which will show you any New and Accepted referrals.

Click the red arrow to show the details for each referral, where you can:

• Access the referral letter and any supporting documents
• Accept the referral
• Reject the referral
• Close the referral.

If you do not accept or reject a new referral by the ‘Action by date’ you will receive an email reminder to action the referral.

You can also set notifications for referrals. Read ‘How do I set notifications and preferences?’.

The referrals feature is currently only available to return to work service providers and job placement service providers.