How do I check the status of my invoices?

You can check the status of your invoices online to find out if they:

• Have been received by ReturnToWorkSA
• Are valid or not
• Have been paid
• Have not been paid
• Are pending payment.

Go to invoice upload (bulk) and perform a search for the relevant time period.

1. Click on the ‘Invoice upload (bulk)’ button on the home page OR go to Invoices / Invoices upload (bulk) in the top menu
2. Enter the ‘Date uploaded from’
3. Select the ‘File upload status’ (All, Passed or Failed)
4. Click ‘Search’.
   
5. The results will be displayed in a table.
   

What do the columns mean?

File upload status

• Errors in files will be indicated in the ‘File upload status’ column.
• Click on the ’Errors' button under the red cross to display and print details about the error.
• A possible cause of errors may be the contents of your file. Please check your file meets the File format requirements.
• If your file has errors, they will need to be fixed and the file uploaded again.

Received

• Indicates the number of invoices received in the invoice upload.

Valid (yes) / Valid (no)

• Indicate how many of the invoices were accepted for processing or not.
• To view the details, click the numbers in each column

Paid

• Indicates invoices that have been paid.
• To view the details, click the numbers in the column

Denied

• Indicates invoices that were reviewed but the payment rejected by ReturnToWorkSA or our claims agents.
• To view the details, click the numbers in the column

Pending

• Indicates any invoices that are still being processed.