FAQS about changes to the 2019-20 premium process (January 2019)

How can I provide feedback about the upcoming changes?

The consultation period has closed, however you are welcome to email any feedback to premium@rtwsa.com.

This is the first I have heard about the changes, why wasn’t I consulted?

We made significant efforts to reach as many employers as we could in October and November 2018 to seek feedback as we wanted to hear what people thought about the proposed changes. Emails were sent to all employers where we had a valid email address (over 40,000). We also informed relevant industry groups, provided information on our website, held information sessions and conducted surveys. The consultation period has closed, however you are welcome to email any feedback to premium@rtwsa.com.

I disagree with the changes

You are entitled to raise your concerns. Our current premium process is too complex and onerous and the changes are designed to improve this and provide employers with greater flexibility.

How will ReturnToWorkSA calculate my premium for 2019/2020?

You will be able to choose between the current process (with remuneration estimates) and the new process (without remuneration estimates). Please refer to this letter regarding details on the changes (PDF, 102 KB).

Will you adjust my premium for 2018-19 if I don’t provide an estimate for 2019-20?

To finalise your 2018/2019 premium, we will adjust your premium based on your actual remuneration for 2018/2019 as we have done previously.

What happens if I don’t provide my actual remuneration before the due date?

If you don’t provide remuneration by this date, it will be estimated by ReturnToWorkSA. The due date has however been extended to mid-September to provide you time to submit your remuneration data.

When do I pay my premium?

You will have the choice to pay in full in October or in 9 equal monthly instalments from October to June.

If I pay an instalment, then want to pay the remainder of the year in full, can I do this?


If you are using the previous year’s actual remuneration, what industry rate will apply, last years or next years?

Using 2019-20 premium as an example:

Base premium = 2018-19 actual remuneration x 2019-20 industry rate.

If my premium is calculated on the remuneration I paid in the previous year based on the number of workers I had, and that number increased throughout the current year, will they all be covered?

Yes! The coverage will not be limited to the number of workers in the previous year.

How will ReturnToWorkSA calculate my premium for 2019-20 as I am a new employer?

ReturnToWorkSA will use the estimated remuneration as provided on your registration application. The following year and thereafter, you can choose between the two models.