A woman with headphones is looking at a computer screen.

New online services for providers

Our new online services for medical, allied health and return to work service providers are a fast, secure and easy way for you to do business with us.

What are the benefits?

Submit invoices online and get paid faster

Bulk upload invoices in CSV format and get paid within 3 days (business days), provided the claim has been accepted and the data items required have been provided.

Submit documents online and save time

Upload documents such as medical reports, return to work plans and health management plans straight into the claims agents’ case management file.

Reconcile payments in real-time

Reconcile payments online and export them as a CSV file to easily upload to your accounting software.

Receive real-time notifications

Set your own notifications for key events, eg invoices not paid.

Check if your patient has a current claim

Search by claim number or patient details to find out if your patient has a current claim.

To register

Please complete and submit the secure online services registration form (PDF, 89 KB).

Note: If you are a new user please check that your provider number is registered with us by contacting us on 13 18 55 or providers@rtwsa.com.

Upcoming features

Our online services will continually be reviewed and improved to provide you with a better way to do business with us. Upcoming features include:

  • Online registration
  • Receive referrals for return to work services and access related documentation.
  • Update your details online.