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Claim management for South Australian government agencies

In late October 2016, the South Australian government decided that work injury claims made by public sector employees with a date of injury on or after 1 July 2017 will be managed by ReturnToWorkSA. Claims with a date of injury before 1 July 2017 will continue to be managed by injury management service providers within government agencies.

ReturnToWorkSA will provide early intervention support, and arrange personalised and evidence-based treatment, claims management and return to work services to help public sector employees to stay at work or return to work as soon as possible after a work injury.

Claims management services we will provide to government agencies and their employees will include:

  • telephone reporting of work injury claims  – a claim form will not be needed to start a claim
  • quick processing – claims that won’t need intensive case management support may be processed on the phone (providing all parties are in agreement)
  • on-the-spot decisions made by case managers throughout the claim where possible, and
  • personalised services and face-to-face support.

More information is available on the Office for the Public Sector website.

Public sector employees with current claims should speak to their case manager or line manager about any questions they have about their claim.

Enquiries about the Return to Work scheme can be directed to ReturnToWorkSA on 13 18 55.